MDR is a comprehensive cybersecurity service that combines advanced technology, threat intelligence, and human expertise to detect, investigate, and respond to cyber threats 24/7. Our service includes continuous monitoring, threat hunting, incident response, and remediation guidance to protect your organization from sophisticated attacks. Unlike traditional security solutions that simply alert you to potential threats, MDR provides active threat management with security experts who investigate alerts, determine their legitimacy, and take action on your behalf.

Unlike traditional security services that focus on prevention alone, Apsispoint MDR provides active threat hunting, real-time response, and continuous improvement. We combine AI-powered detection with human expertise, offer 15-minute response times, and provide complete visibility across your entire infrastructure including cloud, on-premise, and hybrid environments. Our approach goes beyond simple monitoring – we actively hunt for threats, investigate suspicious activities, and respond to incidents before they can cause damage. This proactive stance, combined with our deep expertise in modern attack techniques, sets us apart from reactive security solutions.

We support a comprehensive range of platforms including Microsoft 365, Azure, AWS, Google Cloud, VMware, Windows, Linux, macOS, and major security tools like Microsoft Defender, CrowdStrike, SentinelOne, and more. Our platform-agnostic approach ensures complete coverage regardless of your technology stack. We integrate seamlessly with your existing security infrastructure, enhancing rather than replacing your current investments. This includes support for SIEM platforms, firewalls, endpoint protection, identity management systems, and cloud security tools.

We monitor all critical assets including endpoints (workstations, servers, mobile devices), cloud workloads, SaaS applications, network infrastructure, identity systems, and email platforms. Our coverage extends to on-premises, cloud, hybrid, and remote work environments. This comprehensive monitoring includes user behavior analytics, application performance, database activity, and IoT devices. We also monitor for shadow IT, unauthorized cloud usage, and insider threats across your entire digital estate.

Yes, our Security Operations Center (SOC) operates 24/7/365 with certified security analysts monitoring your environment around the clock. We maintain multiple SOC locations to ensure continuous coverage and rapid response regardless of time zone or holidays. Our analysts work in shifts to ensure fresh eyes on your security at all times, with senior analysts available for escalation. This round-the-clock coverage means threats are detected and responded to immediately, not during the next business day.

We detect a full spectrum of threats including ransomware, advanced persistent threats (APTs), insider threats, zero-day exploits, fileless malware, supply chain attacks, credential theft, data exfiltration, and emerging threats. Our detection capabilities combine signature-based, behavioral, and AI-driven methods. We also identify misconfigurations, compliance violations, and suspicious user activities. Our threat intelligence is continuously updated with the latest indicators of compromise (IOCs) and tactics, techniques, and procedures (TTPs) used by threat actors.

Our average response time for critical incidents is under 15 minutes. We guarantee initial triage within 15 minutes of alert generation, with full investigation and containment actions beginning immediately. Our SLA includes specific response time commitments based on incident severity: Critical (P1) - 15 minutes, High (P2) - 30 minutes, Medium (P3) - 2 hours, Low (P4) - 4 hours. This rapid response is possible due to our automated playbooks, skilled analysts, and integrated security orchestration platform.

We can perform immediate containment actions including isolating affected systems, disabling compromised accounts, blocking malicious IPs/domains, terminating malicious processes, and removing threats. We also provide guided remediation steps and can coordinate with your IT team for recovery actions. Our response capabilities include network segmentation, password resets, certificate revocation, and data recovery assistance. We maintain detailed playbooks for common attack scenarios and can execute custom response actions based on your specific environment and policies.

Yes, we provide comprehensive forensic analysis for all security incidents. This includes root cause analysis, attack timeline reconstruction, impact assessment, and detailed incident reports. We also provide executive summaries and technical deep-dives based on your needs. Our forensic capabilities include memory analysis, disk forensics, network traffic analysis, and log correlation. Reports include actionable recommendations to prevent similar incidents and improve your security posture.

Typical deployment takes 2-4 weeks depending on your environment complexity. We follow a phased approach: Week 1 for initial assessment and planning, Week 2 for agent deployment and integration, Week 3 for baseline establishment, and Week 4 for full operational capability. Express deployment options are available for urgent needs. Our deployment process includes knowledge transfer, runbook development, and team training to ensure smooth operations from day one.

Yes, we integrate seamlessly with your existing security stack. We support over 300+ security tool integrations including SIEM, EDR, firewalls, vulnerability scanners, and identity management systems. Our API-first approach ensures we can integrate with virtually any security technology. This means you can leverage your existing investments while gaining enhanced detection and response capabilities. We also provide custom integrations for proprietary or legacy systems.

We collect security telemetry including system logs, network traffic metadata, authentication events, and file activity. All data is encrypted in transit and at rest, stored in SOC 2 Type II certified data centers with geographic redundancy. Data retention periods are customizable based on your compliance requirements. We follow strict data minimization principles, collecting only what's necessary for security monitoring. Access to your data is role-based and audited, with full transparency through our customer portal.

Our MDR service supports compliance with major frameworks including HIPAA, PCI DSS, GDPR, SOC 2, ISO 27001, and NIST. We provide compliance-ready reporting, audit trails, evidence collection, and can serve as your designated security operations function for regulatory requirements. Our platform includes pre-built compliance mappings and automated evidence collection for common audit requirements. We also provide quarterly assessments and gap analysis to ensure ongoing adherence to regulations.

We provide multiple report types including daily threat summaries, weekly trend analysis, monthly executive reports, quarterly security posture assessments, and on-demand incident reports. Reports can be customized for different audiences from technical teams to board members. Our reporting includes threat trends, security metrics, compliance status, and recommendations for improvement. Interactive dashboards provide real-time visibility, while scheduled reports ensure stakeholders stay informed.

Yes, we maintain comprehensive audit trails and can provide evidence packages for internal audits, regulatory examinations, and legal investigations. Our chain of custody procedures ensure evidence integrity and admissibility. We support e-discovery requests and can provide expert testimony if required. All evidence is timestamped, cryptographically signed, and stored according to legal hold requirements.

We leverage multiple threat intelligence sources including commercial feeds, open-source intelligence (OSINT), dark web monitoring, industry-specific threat sharing groups, and our own proprietary threat research. Our intelligence is continuously updated and contextualized for your industry. We participate in Information Sharing and Analysis Centers (ISACs) and maintain relationships with law enforcement and security researchers. This multi-source approach ensures comprehensive coverage of the threat landscape.

Yes, proactive threat hunting is a core component of our service. Our threat hunters continuously search for hidden threats, suspicious behaviors, and indicators of compromise that automated tools might miss. We conduct both hypothesis-driven and intelligence-driven hunts based on the latest threat actor TTPs. Hunt findings are used to improve detection rules and security controls. Regular threat hunting exercises ensure even the stealthiest attackers can't hide in your environment.

Our threat research team continuously monitors the threat landscape, analyzes new attack techniques, and develops detection methods for emerging threats. We participate in threat intelligence sharing communities and maintain relationships with law enforcement and security researchers worldwide. Our lab environment allows us to safely analyze malware and test new attack techniques. This research feeds directly into our detection capabilities, ensuring you're protected against the latest threats.

Our pricing is based on a per-endpoint model with volume discounts available. Pricing tiers include the number of monitored assets, data retention requirements, and selected service features. We offer flexible monthly and annual contracts with no hidden fees. Our transparent pricing model includes all features - no surprise charges for incidents or support. We also offer custom pricing for large enterprises and managed service providers.

The base service includes 24/7 monitoring, threat detection and response, unlimited incident handling, monthly reporting, portal access, and basic retention (90 days). Additional features like extended retention, advanced threat hunting, and compliance reporting are available as add-ons. All tiers include access to our security experts, automated response capabilities, and regular security reviews. There are no limits on the number of incidents or alerts we handle.

Yes, we offer a 30-day proof of concept where we demonstrate our capabilities in your environment. This includes full monitoring, sample incident response, and a security assessment report. POCs can be converted to full service with no reinstallation required. During the POC, you'll experience our full service capabilities including 24/7 monitoring, incident response, and reporting. This allows you to evaluate our service with no risk or long-term commitment.

Our lightweight agents require minimal resources: 1% CPU, 512MB RAM, and 500MB disk space. Agents support Windows 7+, Server 2008+, macOS 10.14+, and major Linux distributions. Network requirements include outbound HTTPS (443) connectivity to our cloud infrastructure. Agents are designed for minimal performance impact and include self-updating capabilities. We also offer agentless monitoring options for network devices and cloud infrastructure.

No VPN is required. Our agents communicate via encrypted HTTPS connections that work through standard corporate firewalls and proxies. We support both direct and proxy-based connections with certificate pinning for security. This cloud-native approach means no complex network changes or DMZ requirements. All communications are outbound-only, eliminating the need for inbound firewall rules.

For air-gapped environments, we offer on-premises collector appliances that aggregate and forward data when connectivity is available. We also support manual data export/import procedures for highly isolated networks. Our hybrid architecture allows for local processing and storage with periodic synchronization. This ensures even the most secure environments can benefit from our MDR capabilities while maintaining isolation requirements.

All customers receive 24/7 technical support via phone, email, and portal. Premium support includes dedicated technical account managers, priority queuing, and direct access to senior analysts. Emergency hotline access is available for critical incidents. Our support team includes security engineers who understand both the platform and security best practices. We also provide regular office hours for questions and optimization discussions.

Yes, we offer comprehensive training programs including platform orientation, incident response procedures, threat intelligence utilization, and security best practices. Training is available in self-paced online, virtual instructor-led, and on-site formats. We provide role-based training for analysts, administrators, and executives. Certification programs are available for teams wanting to demonstrate proficiency with our platform.

We maintain extensive documentation including runbooks, integration guides, and best practices. Regular knowledge transfer sessions ensure your team understands our processes. All documentation is available through our customer portal with version control. We provide custom runbooks for your environment and regular training updates as new features are released. Our goal is to make your team self-sufficient while providing expert support when needed.