Our 4-hour threat suppression SLA guarantees that within 4 hours of engagement, we will have taken decisive actions to contain the threat and prevent further damage. This includes isolating affected systems, blocking threat actors, preserving evidence, and implementing emergency containment measures. Our initial response time is typically under 30 minutes for critical incidents.

We handle all types of cyber incidents including ransomware attacks, data breaches, business email compromise (BEC), insider threats, advanced persistent threats (APTs), supply chain attacks, and regulatory compliance incidents. Our team has experience with incidents ranging from small business compromises to nation-state attacks on critical infrastructure.

We follow strict chain of custody procedures and use forensically sound methods certified for court admissibility. This includes write-blocking during acquisition, cryptographic hashing for integrity verification, detailed documentation of all actions, and secure evidence storage. Our forensics experts can provide expert testimony and detailed reports suitable for legal proceedings.

Yes, we provide comprehensive ransomware response including threat actor negotiation (when necessary), decryption assistance, data recovery without paying ransom when possible, and complete system restoration. We work with law enforcement and have relationships with major cyber insurance providers. Our goal is always to recover your data without funding criminal operations.

Our post-incident services include comprehensive incident reports, root cause analysis, security improvement recommendations, assistance with regulatory notifications, cyber insurance claim support, security awareness training based on the incident, and follow-up threat hunting to ensure complete eradication. We also provide ongoing monitoring to prevent reinfection.