Immediately call our 24/7 hotline at 1-800-INCIDENT. Do not turn off affected systems unless they pose immediate danger. Document what you're observing (take photos if safe), isolate affected systems from the network if possible, preserve logs and evidence, and activate your incident response plan. Our team will guide you through immediate containment steps while we mobilize resources.

Our initial response time is guaranteed within 15 minutes of your call. Remote response begins immediately, with our experts accessing your systems (with permission) to start containment. For on-site response, we can deploy teams within 2-4 hours to most major cities, with remote support continuing until physical arrival. We maintain response teams across multiple time zones for true 24/7 coverage.

We respond to all types of cyber incidents including ransomware attacks, data breaches, business email compromise, insider threats, supply chain attacks, advanced persistent threats (APTs), destructive malware, denial of service attacks, and compliance violations. No incident is too small or too large – we scale our response based on your needs.

Our comprehensive service includes immediate threat containment, forensic investigation to determine scope and impact, malware analysis and removal, evidence preservation for legal/insurance purposes, communication support for stakeholders and customers, recovery planning and implementation, root cause analysis, and post-incident security improvements to prevent recurrence.

Yes, we're approved vendors for all major cyber insurance carriers. We understand insurance requirements and can bill directly to your insurance in most cases. Our team provides detailed documentation and reports required for claims, preserves evidence according to insurance standards, and can coordinate with adjusters throughout the process.